How do I file a claim?

Q: How do I file a claim?

For myGDEX Prime claims: Log in to myGDEX Prime and click on the "Claim" tab. Then, submit the complete and accurate information, as well as attach supporting documents. We will take over the process from there. Do ensure that your claim is submitted within fourteen (14) days from the shipment pick-up date or 72 hours upon arrival at the destination, whichever earlier. For walk-in customers & myGDEX claims: Provide GDEX with accurate information and supporting documents as required. We will take over the process from there. Do ensure your claim is submitted within fourteen (14) days from the shipment pick-up date or 72 hours upon arrival at the destination, whichever earlier.

For myGDEX Prime claims:

Log in to myGDEX Prime and click on the “Claim” tab. Then, submit the complete and accurate information, as well as attach supporting documents. We will take over the process from there. Do ensure that your claim is submitted within fourteen (14) days from the shipment pick-up date or 72 hours upon arrival at the destination, whichever earlier.

For walk-in customers & myGDEX claims:

Provide GDEX with accurate information and supporting documents as required. We will take over the process from there. Do ensure your claim is submitted within fourteen (14) days from the shipment pick-up date or 72 hours upon arrival at the destination, whichever earlier.