Our journey into the future is reflected in our strategic GDEX 2.0 roadmap that incorporated a holistic approach to our business through the five pillars of our corporate qualities; people, process, platform, product, and speed.
Talent development is key to achieving our business goals, and we continuously strive to hire and nurture motivated individuals to join and grow with us in our journey. As our operations expanded and resources optimised, our workforce was reduced in FPE2021, with a total manpower count at 4,244 from 4,308 previously.
Additionally, we provide our workforce with substantial training opportunities to keep abreast of industry practices and support their long-term career growth. Our workforce underwent 41,867 manhours of training from 25,495 manhours in the previous year.
Going forward, we have set plans in place to attract more specialists from diverse domains, ranging from human resources to technology workersCEO Review 1 and corporate strategists, towards realising GDEX 2.0.
We will continue to identify and develop talents to lead internal projects and pursue innovations. We strive to foster an environment where our workforce is aligned to the company’s true north, with empowerment being the main theme in bringing value to our stakeholders. With a solid foundational belief, we can achieve new heights together.
GDEX aims to increase efficiency through process automation and embrace digitalisation across our operations.
The Group’s new sorting hub in Petaling Jaya, Selangor, is expected to be operational in December 2022. The new facility would double our current sorting capacity from 175,000 parcels/day to 350,000 parcels/day, significantly boosting operational productivity and enhancing workforce safety with increased automation.
We are also reviewing existing processes to embark on an organisation-wide digitalisation to drive efficiency and capabilities to enable GDEX to deliver an excellent customer experience. This ongoing initiative will involve implementing new systems and technology solutions to enable seamless integration with our customers, where appropriate.
Our in-house online shipping platform, myGDEX portal, has increased adoption among enterprise and e-commerce clients in financial period ended 2021 (“FPE2021”).
We intend to roll out myGDEX for the regional markets, starting from Singapore and eventually Indonesia and Vietnam, for customers to harness the benefits of seamless integration and higher efficiency.
In addition, the myGDEX Prime platform gained traction during the prolonged lockdowns, providing a seamless shipping experience to our corporate customers, which enhanced the efficiencies of their business operations. The myGDEX Prime platform represents our continued efforts to bring our customers a more comprehensive range of digital solutions.
myGDEX and myGDEX Prime showcases the beneficial use of technology for Business-to-Business and Business-to-Consumer segments, bringing us close- to-customers through deeper integration with their businesses or daily activities. It has also contributed to increased transparency in internal and external processes with our customers, making mutual collaboration possible.
Furthermore, we introduced Beeline in March 2021, a social commerce platform with an automated order management system for selling through social media platforms, websites, and other channels. Through Beeline, Small and Medium Enterprises (SMEs) can immediately catapult their businesses to obtain omnichannel presence and enjoy the convenience of automated order collection and payments, customer support, and seamless integration with our delivery solutions.
In 2022, we aim to introduce more new solutions that enable our customers to achieve greater predictability and reliability in last-mile capabilities and innovative products such as insurance and products that address wider pain points. This will also help us grow our reach among SMEs.
We strive to continuously enhance the comprehensiveness of our domestic and international express carrier solutions and logistics and warehousing solutions to enable our customers’ leverage on our wider, faster and better reach. These expansions would be sourced through in-house innovations, collaborations, and strategic interests.
These efforts allow us to strengthen our value proposition in being a more holistic, one-stop solutions provider backed by reliable and extensive infrastructure that fulfils demand seven days a week.
In the fast-evolving landscape of converging businesses, we aim to be agile to adapt and execute our business strategies at speed, which will be the defining factor towards successful transformation. Speed is embedded across our entire operations, such as work processes, development of new products and platforms, and customer service, supported by the extensive use of technology and automation.
Furthermore, speed and reliability of delivery are the priority demands of businesses and consumers alike and are the hallmarks of a successful logistics and courier services provider. This necessitates continuous expansion in our presence and infrastructure upgrades. In FPE2021, our customer access points, comprising branches, agents, and Point of Presence grew threefold from 450 outlets in FY2020.
We also expanded our logistics fleet and have 1,414 vehicles in service in FPE2021 from 1,277 vehicles in the previous year. The additional vehicles have increased our carrying capacity to 4,442 tonnes per year from 3,905 tonnes previously.
GDEX has set sights on being a regional logistics provider through our expanding presence across Malaysia, Singapore, Indonesia, and Vietnam.
In FPE2021, Noi Bai Express and Trading Joint Stock Company (“NETCO”), our 50%-owned subsidiary in Vietnam, registered lower revenue and business activities resulting from full lockdowns in several regions due to the COVID-19 pandemic.
Nevertheless, we look forward to better performance as the overall environment improves, alongside continued new customer acquisition and implementation of strategic operational enhancements.
Meanwhile, PT Satria Antaran Prima Tbk (SAPX), our investment in Indonesia in which we hold a 44.5% associate stake, maintained largely resilient in FPE2021, benefiting from new customer acquisitions and stricter cost controls to maintain prudent amidst the pandemic.
Going forward, we will leverage our specialist teams internally to drive collaboration across our regional platform. This will involve creating new logistics routes and securing clientele for importation services, complementing the existing export-oriented services offered by our regional business units, towards generating a more holistic and regionally integrated platform.