FAQ Format

Chilled Goods:

• Temperature between 0ºC to 8ºC
• To be pre-cooled by sender at least 6 hours before pick up

Frozen Goods:

• Temperature between -15ºC to 0ºC
• To be pre-cooled by sender at least 12 hours before pick up

Delivery to destination should not take more than 48 hours from pick-up date.

1. Items must be packed in proper and safe packaging
2. Delivery date from pick-up date is not more than 48 hours
3. Product must be chilled/frozen before pickup

Appropriate materials and packaging are required, depending on the shipment content.

GDEX COOL items packed with foam boxes are accepted but NOT advisable, as the boxes are made from temperature-resistant material. Standard GDEX pick-up without temperature-controlled equipment are allowed to pick up such shipments with foam boxes.

1. Ensure all seams are sealed using H-taping method
2. Use a new corrugated cardboard box
3. Pack with peanut foam or bubble wrap
4. Cling-wrap wet parcel to prevent leaks
5. Palletise the shipments

Yes, if…

1. Packaging is not sturdy
2. Decorative packaging is used
3. Taping is not secure
4. No proper packaging for fragile items
5. Recycled cardboard boxes are used
6. No proper sealing/taping with original packaging