Standard Liability Coverage (SLC) is a new solution offered by GD Express that will cover the shipment from all risks during the course of carriage. With this coverage, there is an enhanced system to monitor your shipment.

SLC provide extensive coverage against all risks from the point of collection/receipt of the shipment until delivery of the same to the recipient. The ELC coverage is deemed expired upon recipient signed and/or stamped on the Proof Of Delivery without raising any loss, damage, shortage and/or any other dispute to the shipment.

Please refer to Standard Condition of ELC, copy of which is available upon request.

ELC will override the existing liability of RM200 provided by GD Express and increase the amount of liability to the full value of the shipment but with a maximum liability of RM10,000 per consignment note.

Please refer to CCU/Customer Service/Sales personnel for further information.

Shipper may declare their shipment(s) in any value they wish. An Average Clause Claim formula shall be adopted. However, shippers are recommended to declare their shipment(s) according to the market value.

Shippers must ensure appropriate packing of shipment(s) so that the contents are appropriately protected during the normal pallet and parcel processing and mechanical sorting, as well as to prevent the shipment(s) from causing damage to other shipments. Each shipment must be packed and sealed in a manner befitting the weight, size and nature of the contents. The mode and duration of conveyance must be taken into consideration. In the event that the shipment(s) is not packed in an appropriate manner, it is at the discretion of GD Express to either reject the shipment(s) or send the shipment(s) at the shipper’s own risk.

Yes, inspection will be done under high security surveillance.

Claims will be paid within 14 working days provided sufficient documents are received by GD Express CCU.